OUR SOLUTION
Every call, covered
Automate the calls that don't need a telecommunicator. Support the ones that do. Together, your team has more capacity to deliver better results for the community.
Live in PSAPS • millions of calls handled • built for humans
The reality of emergency communications
The pressure on PSAPs is not slowing down
Emergency centers are under pressure. Every second matters, but systems are overloaded.
Non-emergency call load
Non-emergency calls compete for the same lines as emergencies, straining resources.
Perfection under pressure
Telecommunicators are expected to be perfect on every call.
Rising operational complexity
Requirements and SOPs grow more complex each year.
Designed for real workflows
Purpose-built for today’s environment
Aurelian builds solutions specifically for PSAP, sand designed to support telecommunicators in real-world situations.
AVA
Handles non-emergency calls automatically
Answers non-emergency calls instantly
Resolves routine calls autonomously
Detects and escalates emergencies
Reduced call queues
Lower dispatcher workload at intake
Faster caller resolution
CORA
Supports call-takers during live 911 calls
Surfaces relevant SOPs checklist for the incident
Provides structured guidance during incidents
Flags missing information before the call ends
Lower cognitive load
More consistent call handling
Faster dispatcher decisions
AVA + CORA
Better together
Used together, AVA and CORA give telecommunicators the time, clarity, and support they need to deliver better outcomes on every call.
Zero wait times for community members
Accurate pre-arrival instructions. Every time.
15 hours returned per dispatcher, per week
Every unique SOP, live on screen
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Impact across your PSAP
When telecommunicators have the right tools, everyone wins.
When technology is built for telecommunicators, it produces shorter waits for all callers, faster dispatch, and help that actually feels like help.
Reduce non-emergency calls
Fewer low-acuity calls in the queue. Real-time escalation to call takers on the ones that matter most. Less time managing low-impact calls, more time focused on emergencies.
Make every call better
When non-emergency call volume is reduced, telecommunicators have the time and headspace to reset between calls and show up fully prepared for whatever comes next.
For the community
When telecommunicators aren't immediately pulled to the next call, they can stay on the line, even after there's nothing left to do but be there.
Built for 911
Better calls start here
Aurelian gives your center the tools to reduce non-emergency volume, support call-takers in real time, and deliver more consistent outcomes for your community.
