More than software
Support that becomes part of the team
From the first call to years of working together, we make this easy on your center and your community.
Why projects stall
New technology in a PSAP means a heavy lift
Long timeline
Missed deadlines
Heavy IT burden
Another new screen
Disrupted operations
Poor support
Fully managed
We handle the work. Your team stays focused.
Aurelian handles configuration, integration, in-person training, and adoption within your community, and then continues supporting the system as it becomes part of daily operations.
Fully managed
We handle the work. Your team stays focused.
Aurelian handles configuration, integration, in-person training, and adoption within your community, and then continues supporting the system as it becomes part of daily operations.
6 weeks to go-live
Every shift trainedon-site, hands-on
Dedicated teamnot a ticket queue
Confidence at every step
How we support your rollout
Configuration
Configured to fit your PSAP’s workflows and tested in the real world.
Launch
A controlled rollout with hands-on guidance and continuous feedback.
Long-Term Success
A dedicated team to support your agency as your needs grow and evolve.
Aurelian’s implementation and customer success teams are exceptionally responsive, at all hours of the day and night. They’ve provided the best customer service we’ve received from any vendor we’ve worked with. Many members of their team have firsthand experience under the headset and a strong working knowledge of standard call-taking processes. Just as importantly, they provide follow-up and closure to the call taker who submitted the original feedback - an essential part of the loop that keeps our team engaged in continuous improvement.
A rollout your whole center can get behind
Let's get going
Aurelian handles the buildout, trains your team, and stays with you for the long run, so adopting AI feels less like a project and more like relief.
Less work. Faster adoption. Better outcomes.
