The #1 Voice AI in Public Safety

Automate non-emergency calls

Conversational AI that routes callers, triages emergencies, and creates calls for service – all over the phone, in real time

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and many other agencies serving millions across the US

Helping PSAPs focus on emergencies

Aurelian reduces non-emergency workload so telecommunicators can stay focused on what matters most

MACC 911

3hours

Saved per dispatcher
per day on non-emergent calls

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Nationwide

42Net Promoter Score

Callers are impressed and supportive

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Average

74%

Of calls handled without dispatcher intervention

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Real-time automation for public safety

AI-powered phone conversations that route, resolve, and summarize non-emergency calls — without tying up call-takers

Engage with smarter, faster calls

Aurelian handles inbound calls with natural, human-like dialogue. It collects info, asks the right follow-ups, and routes or resolves the issue instantly — 24/7.

Beyond just calls

Expand your non-emergency line to texting and web-chat, providing the most convenient outlet for your community.

Scale across every line and agency

Build once, deploy everywhere. Customize routing, language, and logic by department or jurisdiction — and keep full control of your data.

How Aurelian works

Aurelian connects to your existing phone lines via call forwarding. Our AI assistant answers non-emergency calls, talks with the caller in real time, gathers information, and either routes the call, creates a CAD-ready summary, or resolves the issue entirely.

Privacy & Security

We believe trust is earned and transparency is non-negotiable.

All data stored
in the U.S.

No data is mined or shared

Your data stays yours - always

No cross-training of AI models

CJIS-aligned architecture

SOC II Type 2 Compliant

Maintaining industry-best practices to ensure you and your callers' data remains secure.

Why Agencies Choose Aurelian

What changed for Snohomish 911 with Aurelian

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The results speak for themselves

Aurelian is trusted by leading emergency dispatch centers handling millions of non-emergent 911 calls across the country

Kalamazoo County 911

“Aurelian now handles over 130,000 non-emergency calls a year, freeing dispatchers to focus on true emergencies.”

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MACC 911

Aurelian’s AI assistant helped MACC 911 save time, boost morale, and staff more flexibly, showing what’s possible with the right tech.

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Snohomish
County 911

“If we hadn’t found Aurelian, we’d probably be replacing another tool with it right now—like many ECCs I’ve spoken with already are.”

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See what we can do for you

Learn more about how Aurelian is helping PSAPs across the US

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