The #1 Voice AI for Public Safety
Automate non‑emergency calls with AI
Conversational AI that routes callers, triages emergencies, and collects information for CAD reports, all over the phone in real-time
Book a DemoUpwards of 80% of the calls ECCs take are non-emergent
Barking dogs, broken windows, loud parties — all distract telecommunicators from true emergencies
911 dispatchers should ONLY handle 911 calls
You've trained them to handle every black swan event imaginable, use their talents where it matters most
Our industry has always been plagued by high turnover, burnout and lack of staffing. We have a choice - the PSAP can evolve and learn to thrive in the 21st century, or it can wither and die.
Gerrit Klein, Technical Services Manager MACC 911
A solution, not a hurdle
A powerful Voice AI that doesn't just route callers, but actually solves their needs
Route & inform
Forward callers to the right department and text them relevant online resources
Triage emergencies
Monitors throughout the call for situations needing immediate assistance
Create calls for service
Collects incident‑specific information to create calls for service
A full suite of features
Built to match the needs of your ECC, regardless of the size or breadth of services
Multilingual
Natively supports Spanish, French, and 33 others
Call monitoring
Visibility into every call with transcripts, summaries, and more
Customizable
Personalized-AI to meet every agency's unique needs
Open API
Integrate Aurelian with your CAD or CHE, free of charge
Fully Managed
Aurelian handles all route creation and management, regardless of scale
Geovalidation
Ensures locations map to valid addresses and flags areas of concern
We could not take Aurelian out of [the Emergency Telecommunicators'] cold, dead hands…
D.T. Donaldson, Director MACC 911
