Calls come in without pause
Emergencies and non-emergencies compete for attention
There’s little time between calls to reset
Storms and major events cause overwhelm centers
Admin calls take over queues
Hold times rise when volume spikes
Telecommunicators carry unnecessary workload
Less noise. Faster response. Better outcomes.
Protect telecommunicator’s time for emergencies with AVA
Reduce non-emergency workload so telecommunicators can stay focused on what matters most.
0 hrs
saved every week per dispatcher on non-emergent calls
0%
calls automated without dispatcher intervention
0 sec
hold time, callers get instant answers with no wait
Purpose-built for PSAPs
Less noise, faster response, better outcomes
AVA reduces call-taker load by managing non-emergency calls, enabling stronger, more effective emergency responses.
Purpose-built for PSAPs
Less noise, faster response, better outcomes
AVA reduces call-taker load by managing non-emergency calls, enabling stronger, more effective emergency responses.
Adaptable for High-Volume Responses.
Every call answered, priorities protected
AVA can be pre-configured to route incident-specific calls, to the right resources, and when demand is unexpected, routes can be adjusted or configured from scratch in minutes. All with 24/7 support to assist whenever it’s needed.
During major events, agencies using AVA handle more than 2.5× normal non-emergency call volume with zero hold times, while urgent calls are identified and escalated immediately.
2.5×
more normal non-emergency call volume
0
Zero Holds. Zero Disruption.
Pre-configured high-volume workflows New configurations in real-time Event-specific routing
Privacy & Security
We believe trust is earned and transparency is non-negotiable.
All data stored in the US
No data is mined or shared
No cross - training of the AI models
Your data stays yours - always
CJIS - aligned architechture
SOC II Type 2 Compliant
What agencies see in practice
Real results from the field
Aurelian is trusted by leading emergency dispatch centers handling millions of non-emergent 911 calls across the country.
80%
reduction in admin call volume within 60 days
290+
dispatcher hours saved in just 2 months
300+
admin calls automated each day
60%
of non-emergency calls handled, raising answer rates
Automated Assist for Non-Emergency Calls
Immediate answers for non-emergency callers
AVA instantly answers non-emergency calls and captures accurate call information. AVA monitors for urgency and escalates emergencies in real time which frees call-takers to focus on critical calls.
See Ava
At Work
Learn how AVA can eliminate non-emergency hold times, support call-takers, and improve service for your community.
