Aurelian

911 Call Simulations

Train for the calls your community depends on

Give trainees and call-takers practice with your SOPs, your CAD screen, and the calls your community makes. Then provide ongoing, personalized practice.

See how it works Schedule a demo

The training problem

No simple way to prepare for unpredictable calls.

Training to take 911 calls means learning to listen, navigate systems, and make decisions under pressure.  

of new hires fail to complete training.

Source: www.nena.org

Nearly

of telecommunicators report daily stress before their shift.

Source: www.nena.org

Built around your center

Calls are unpredictable. Preparation shouldn’t be.

Every community brings its own demands to the 911 line. Give call-takers practice applying local procedures, navigating their systems, and making decisions as a call unfolds.

Current procedures on every call

Train on your center’s SOPs and CAD screens, with practice that changes as soon as procedures do.

Your center's calls shape training

Scenarios reflect your call mix, local geography, and gaps identified in real calls.

More time to coach

Aurelian agents "act" as the caller, so trainers can focus on judgment and decision-making.

Practice that follows the person

Keep practicing rare calls and reinforcing skills throughout a call-taker’s career.

Practice every part of the call

Individualized practice

For the distinct skills you need   to reinforce

QA recognizes each individual's unique skillset and uses it to determine how they practice. When the whole floor misses the same step, it becomes practice for everyone. When one person does, it’s unique to them.

Training, CORA, and QA together

Practice the call. Get guidance. Learn from every review.

Train with the guidance used on the floor, get individual feedback, and turn lessons from real calls into focused practice.

Continuous Learning

Practice with the same tools. Trainees practice with CORA’s SOP checklists and prompts so they know them before they use them on live calls.

Guidance

Familiar guidance from the start. On the floor, CORA uses the same SOPs during the call.

Review

Feedback specific to each call-taker. QA elevates calls using your center’s SOPs, and provides individualized recommendations while the call is still fresh.

application

Real calls inform the next step. Gaps identified by QA become practice, so call-takers build the skills they need.

Practice

Call takers can continuously practice the skills they need to work on using the SOPs and review system that is live on real calls.

Take the next step

Better training starts here

See how Aurelian helps your team train and practice the calls your community makes, with your procedures and the systems they’ll use on the floor.

schedule a demo