Aurelian | Frequently Asked Questions

About Aurelian

Aurelian builds AI tools for 911 centers and public safety answering points (PSAPs). Its two core products are AVA, which automates non-emergency calls with minimal dispatcher involvement, and CORA, which provides real-time on-screen guidance to call-takers during live emergency calls. Together, they help PSAPs support telecommunicators and deliver more consistent service to the communities they serve.

Non-Emergency Call Automation

Live Call Support

Everything You Need to Know

About Aurelian

Non-Emergency Call Automation

Live Call Support

Integration and Technical Setup

Implementation and Onboarding

Results and ROI

Safety and Accountability

Competitive

Everything You Need to Know

About Aurelian

01What does Aurelian do?

02What is AVA?

03What is CORA?

04How do AVA and CORA work together?

05Does Aurelian replace 911 dispatchers?

06CTA

Non-Emergency Call Automation

01What types of non-emergency calls can AVA handle?

02What percentage of non-emergency calls does AVA automate?

03What happens when AVA detects an emergency on a non-emergency line?

04Can AVA handle calls in languages other than English?

05Does AVA work during high-volume events like storms or local emergencies?

Live Call Support

01How does CORA know which SOP checklist to surface?

02Does CORA replace SOP training?

03What does the CORA supervisor dashboard show?

04Can CORA support quality assurance?

Integration and Technical Setup

01Does Aurelian integrate with our CAD system?

02What is RPA and how does it work with CAD?

03How does AVA connect to our phone system?

04Can call recordings be stored in our existing recording system?

05Is Aurelian compliant with public safety security requirements?

Implementation and Onboarding

01How long does implementation take?

02What does implementation include?

03What is the Health Assessment?

04Will our telecommunicators be trained before go-live?

05What happens after go-live?

06How much time will this require from our team?

Results and ROI

01How much time does AVA save per dispatcher?

02What does the ROI look like for a typical agency?

03How do agencies use Aurelian data to justify the investment to their boards?

Safety and Accountability

01What if AVA makes a mistake or mishandles a call?

02Does the community know when they are talking to an AI?

03Who owns the data Aurelian collects?

Competitive

01How does Aurelian compare to other AI solutions for 911 centers, like Prepared or Hyper?

02What makes Aurelian's CAD integration different?

03Is Aurelian a managed service or do we configure it ourselves?

04Does Aurelian handle both non-emergency calls and support live 911 calls?