How Aurelian Works
AI voice automation for 911 center — built to empower telecommunicators
1
Caller dials non-emergency line
2
Aurelian answers and engages caller in a conversation
3
Determine what the caller needs
4
Collects relevant details based on call type and your center's SOPs
5
Resolves call or creates call for service
6
Follows up with caller to confirm appropriate action has taken place
Inside Aurelian
Our interface allows you to easily monitor call processing in real time.
Location validation
Aurelian uses your GIS data to get accurate location information from callers
Auditable call log
See every call the AI to ensure every call is given the quality of care it deserves
Information gathering
Leverage existing SOPs and call recordings to give callers the right solution at the right time
Transcription
Regionalized transcription to ensure we're getting accurate information, regardless of accents or uncommon street names / cities
Emergency triage
Constantly monitoring throughout the conversation to ensure high acuity calls are sent to a telecommunicator
Seamless Setup. Instant Impact.
Our average deployment is less than six weeks
